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1. General Provisions

These General Terms and Conditions govern the terms of access to and use of the website www.halsner.com (the “Website”), owned and managed by:

BRG EOOD
UIC: 203846598
Registered office address: Sofia, 23 Budilnik Street
Correspondence address: Sofia, 342 Matey Preobrazhenski Street
Email: [email protected]
Telephone: +359 879 850 541

By using the Website, every visitor accepts these General Terms and Conditions.

2. Purpose of the Website

The website halsner.com is the official website of the HALSNER brand.

The Website provides information regarding:

  • HALSNER products;
  • technical specifications;
  • instructions for use;
  • warranty service;
  • service information;
  • news;
  • contact details;
  • company information.

The Website does not constitute an online store.

No purchase and sale agreements are concluded through the Website, and no online payments are processed.

The published information is provided for informational purposes only.

3. Access to the Website

Access to the Website is free.

No registration is required to view the published information.

Certain functionalities, such as the contact form, may require the provision of personal data in accordance with the published Privacy Policy.

4. Rights to the Content

All texts, images, videos, graphics, logos, trademarks, designs, files, catalogues and other content published on the Website are protected under the applicable intellectual property legislation.

Without the prior written consent of BRG EOOD, the following activities are prohibited:

  • copying;
  • reproduction;
  • publishing;
  • distribution;
  • modification;
  • use for commercial purposes;
  • creation of derivative works.

Use is permitted solely for personal and non-commercial purposes, provided that all copyright notices are preserved.

5. User Obligations

Every user undertakes:

  • to use the Website in good faith;
  • not to compromise the security of the Website;
  • not to attempt unauthorised access;
  • not to distribute viruses or malicious software;
  • not to use the Website for unlawful purposes;
  • not to infringe the rights of third parties.

6. Contact Form

When submitting an inquiry through the contact form, the user voluntarily provides the necessary personal data.

This data is processed solely for the purpose of responding to the submitted inquiry, in accordance with the published Privacy Policy.

7. Limitation of Liability

BRG EOOD makes reasonable efforts to ensure that the published information is accurate, current and complete.

However, the company does not guarantee that:

  • the Website is free from technical errors;
  • the information is always up to date;
  • the Website will be continuously available;
  • temporary interruptions will not occur.

BRG EOOD shall not be liable for:

  • temporary unavailability of the Website;
  • interruptions caused by technical maintenance;
  • actions of third parties;
  • damage arising from the use of information published on the Website;
  • damage caused by malicious actions of third parties.

8. External Websites

The Website may contain links to websites operated by third parties.

BRG EOOD shall not be liable for the content, privacy policies, security or availability of such third-party websites.

9. Personal Data

Personal data is processed in accordance with the published Privacy Policy, which constitutes an integral part of these General Terms and Conditions.

10. Cookies

The Website uses cookies in accordance with the published Cookie Policy.

11. Availability of Information

The information published on the Website may be changed at any time without prior notice.

BRG EOOD has the right:

  • to modify the content;
  • to remove pages;
  • to terminate access to certain functionalities;
  • to perform technical maintenance.

12. Force Majeure

BRG EOOD shall not be liable for any failure to perform its obligations caused by extraordinary circumstances, including but not limited to:

  • natural disasters;
  • fires;
  • war;
  • terrorist acts;
  • power supply outages;
  • internet service disruptions;
  • actions of state authorities;
  • cyberattacks;
  • other unforeseeable events beyond the reasonable control of the company.

13. Changes to the General Terms and Conditions

BRG EOOD reserves the right to amend these General Terms and Conditions at any time.

The current version will always be published on the Website.

Use of the Website after the publication of any amendments constitutes acceptance of the updated General Terms and Conditions.

14. Governing Law

These General Terms and Conditions shall be governed by and interpreted in accordance with the applicable legislation of the Republic of Bulgaria and the applicable law of the European Union.

15. Dispute Resolution

The parties shall make reasonable efforts to resolve any disputes through negotiation and mutual agreement.

If an agreement cannot be reached, the dispute shall be referred to the competent Bulgarian court in accordance with the applicable legislation.

16. Final Provisions

If any individual provision of these General Terms and Conditions is found to be invalid, this shall not affect the validity of the remaining provisions.

These General Terms and Conditions enter into force on .

1. General Provisions

These General Terms and Conditions govern the terms of access to and use of the website www.halsner.com (the “Website”), owned and managed by:

BRG EOOD
UIC: 203846598
Registered office address: Sofia, 23 Budilnik Street
Correspondence address: Sofia, 342 Matey Preobrazhenski Street
Email: [email protected]
Telephone: +359 879 850 541

By using the Website, every visitor accepts these General Terms and Conditions.

2. Purpose of the Website

The website halsner.com is the official website of the HALSNER brand.

The Website provides information regarding:

  • HALSNER products;
  • technical specifications;
  • instructions for use;
  • warranty service;
  • service information;
  • news;
  • contact details;
  • company information.

The Website does not constitute an online store.

No purchase and sale agreements are concluded through the Website, and no online payments are processed.

The published information is provided for informational purposes only.

3. Access to the Website

Access to the Website is free.

No registration is required to view the published information.

Certain functionalities, such as the contact form, may require the provision of personal data in accordance with the published Privacy Policy.

4. Rights to the Content

All texts, images, videos, graphics, logos, trademarks, designs, files, catalogues and other content published on the Website are protected under the applicable intellectual property legislation.

Without the prior written consent of BRG EOOD, the following activities are prohibited:

  • copying;
  • reproduction;
  • publishing;
  • distribution;
  • modification;
  • use for commercial purposes;
  • creation of derivative works.

Use is permitted solely for personal and non-commercial purposes, provided that all copyright notices are preserved.

5. User Obligations

Every user undertakes:

  • to use the Website in good faith;
  • not to compromise the security of the Website;
  • not to attempt unauthorised access;
  • not to distribute viruses or malicious software;
  • not to use the Website for unlawful purposes;
  • not to infringe the rights of third parties.

6. Contact Form

When submitting an inquiry through the contact form, the user voluntarily provides the necessary personal data.

This data is processed solely for the purpose of responding to the submitted inquiry, in accordance with the published Privacy Policy.

7. Limitation of Liability

BRG EOOD makes reasonable efforts to ensure that the published information is accurate, current and complete.

However, the company does not guarantee that:

  • the Website is free from technical errors;
  • the information is always up to date;
  • the Website will be continuously available;
  • temporary interruptions will not occur.

BRG EOOD shall not be liable for:

  • temporary unavailability of the Website;
  • interruptions caused by technical maintenance;
  • actions of third parties;
  • damage arising from the use of information published on the Website;
  • damage caused by malicious actions of third parties.

8. External Websites

The Website may contain links to websites operated by third parties.

BRG EOOD shall not be liable for the content, privacy policies, security or availability of such third-party websites.

9. Personal Data

Personal data is processed in accordance with the published Privacy Policy, which constitutes an integral part of these General Terms and Conditions.

10. Cookies

The Website uses cookies in accordance with the published Cookie Policy.

11. Availability of Information

The information published on the Website may be changed at any time without prior notice.

BRG EOOD has the right:

  • to modify the content;
  • to remove pages;
  • to terminate access to certain functionalities;
  • to perform technical maintenance.

12. Force Majeure

BRG EOOD shall not be liable for any failure to perform its obligations caused by extraordinary circumstances, including but not limited to:

  • natural disasters;
  • fires;
  • war;
  • terrorist acts;
  • power supply outages;
  • internet service disruptions;
  • actions of state authorities;
  • cyberattacks;
  • other unforeseeable events beyond the reasonable control of the company.

13. Changes to the General Terms and Conditions

BRG EOOD reserves the right to amend these General Terms and Conditions at any time.

The current version will always be published on the Website.

Use of the Website after the publication of any amendments constitutes acceptance of the updated General Terms and Conditions.

14. Governing Law

These General Terms and Conditions shall be governed by and interpreted in accordance with the applicable legislation of the Republic of Bulgaria and the applicable law of the European Union.

15. Dispute Resolution

The parties shall make reasonable efforts to resolve any disputes through negotiation and mutual agreement.

If an agreement cannot be reached, the dispute shall be referred to the competent Bulgarian court in accordance with the applicable legislation.

16. Final Provisions

If any individual provision of these General Terms and Conditions is found to be invalid, this shall not affect the validity of the remaining provisions.

These General Terms and Conditions enter into force on .

We at BRG EOOD approach the privacy, security, and protection of our customers' personal data responsibly, and we want you to understand how we collect, use, and process your personal data.

We process your personal data in compliance with the principles of lawfulness and transparency.

General Provisions

This Privacy Policy applies to the Personal Data that we process when you interact with our website located at halsner.com , regardless of whether you use a computer, mobile phone, tablet, TV, home appliance device, or any other device to access our website.

This Privacy Policy may be modified at any time in the event of changes to applicable laws, as well as changes in the way we process your Personal Data.

The current version of the Privacy Policy will always be available on this page, and you will find the date of the last update at the end of it. We may notify you if the changes made significantly affect your rights.

The processing of Personal Data will always be carried out in accordance with the General Data Protection Regulation 2016/679 (“GDPR” or the “Regulation”).

For the purposes of this Privacy Policy, the terms “personal data”, “data subject”, “processing”, “third party” and “consent of the data subject” have the same meaning as provided by the European legislation upon the introduction of the Regulation.

Data We Process

You do not need to provide Personal Data to use our website. However, if you wish to use certain services available through our website, the processing of Personal Data may become necessary.

We may collect the following Personal Data that you provide to us when using certain services on halsner.com :

  • first and last name;
  • phone number;
  • email address;
  • other personal data provided by you.

In addition, if you give your prior consent, we may collect information about your use of our website through so-called cookies.

This information may include the time and frequency of website visits, browser type, operating system, network information, IP address and other technical information.

More information about cookies and how you can manage them can be found in the “Cookie Policy” section of this Privacy Policy.

Purposes of Processing

We use your Personal Data only for specific purposes communicated at the time of collection and after obtaining your explicit consent where consent is the legal basis for processing, or for additional compatible purposes permitted by law.

The purposes for which we process your Personal Data include:

  • responding to inquiries submitted through our contact form;
  • providing effective customer service and improving the content and functionality of our website;
  • improving the quality of our services;
  • contacting you to provide newsletters, special offers, useful tips, updates and other information that we believe may be of interest to you;
  • contacting you with information regarding the use of our website;
  • requesting your opinion regarding our products and services;
  • carrying out our marketing and advertising activities;
  • any other purpose consistent with this Privacy Policy or for which we have obtained your specific consent.

Provision of Personal Data to Third Parties

Your Personal Data may be provided to third parties only on the condition that they undertake the same obligations to ensure an adequate level of protection as required by the Regulation.

Your Personal Data may also be transferred to third parties acting on our behalf for further processing in accordance with the purposes for which the data was originally collected or for other lawful processing purposes.

Such processing may include the provision of services, assessment of the usefulness of the website, marketing, data management or technical support.

Our contractual relationships with these third parties require them to use your Personal Data only for the agreed purpose. They are not permitted to sell or disclose your Personal Data to other parties except where required by the Regulation, permitted by us or specified in this Privacy Policy.

Your Personal Data may be disclosed:

  • to third parties where we are required to do so under applicable law, a court order, subpoena or government act;
  • where we believe in good faith that disclosure is necessary to protect legal rights, your safety or the safety of others;
  • as part of a criminal or other legal investigation or proceeding in the Republic of Bulgaria or abroad.

We do not transfer, sell or exchange your Personal Data with third parties, including for marketing purposes.

Analytical data may be provided to third parties based on the use of cookies.

Legal Basis for Processing

Article 6(1)(a) of the Regulation provides the legal basis for processing where we request your consent for a specific processing purpose.

Where the processing of Personal Data is necessary for the performance of a contract to which you are a party, including where processing is necessary for the delivery of goods or the provision of another service, the processing is based on Article 6(1)(b) of the Regulation.

The same legal basis applies to processing that is necessary in order to take steps before entering into a contract, for example when you submit an inquiry regarding our products or services.

Where our company is subject to a legal obligation that requires the processing of Personal Data, such as the fulfilment of tax obligations, the processing is based on Article 6(1)(c) of the Regulation.

Processing that does not fall within the legal bases described above but is necessary for the purposes of the legitimate interests of our company is based on Article 6(1)(f) of the Regulation, provided that those interests are not overridden by the interests, fundamental rights or freedoms of the Data Subject.

In such cases, the legitimate interest of our company is to conduct our business activities for the benefit of our customers and employees.

Retention Periods of Personal Data

Your Personal Data will not be stored for longer than is necessary for the purposes for which it was collected.

Once the relevant purposes have been fulfilled, the data will be deleted or anonymised.

Your Personal Data may also be stored for the duration of our contractual relationship and for a certain period afterwards where this is required by applicable legal obligations.

Where there are no other grounds requiring us to retain all or part of your Personal Data, you may request the deletion of your information. For more information, please see the “Your Rights” section.

Data Security

We strive to use appropriate organisational, technical and administrative measures to protect Personal Data within our organisation.

For this purpose, we apply appropriate legal and technical measures for the protection of Personal Data in accordance with Article 32 of the Regulation and the latest technological developments.

Please note that despite taking appropriate steps to protect information, no website, internet connection, computer system or wireless connection can be completely secure.

Your Rights

Right to Information and Access

At any time, you have the right to receive free information about whether we process your Personal Data and the ways in which the data is processed.

This information may include the purposes of processing, categories of data, recipients of the data, your rights and other relevant information.

To exercise your right of access, you may contact us at any time using the contact details provided at the end of this Privacy Policy.

Right to Data Portability

Where the processing of your Personal Data is carried out by automated means based on your consent or a contractual agreement, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format.

You may request that the data be transferred to you or, where technically feasible, directly to another party.

Right to Rectification

You have the right to request the rectification of your Personal Data without undue delay if the data is inaccurate.

You also have the right to request that incomplete Personal Data be completed. You may exercise this right by contacting us using the contact details provided at the end of this Privacy Policy.

Right to Erasure — Right to Be Forgotten

You have the right to request the erasure of Personal Data processed by us where the conditions provided by applicable law are met.

Right to Object to Processing Based on Legitimate Interests

You have the right to object to the processing of your Personal Data where the processing is based on the legitimate interests of our company.

We will stop processing your Personal Data unless we demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or where the processing is necessary for the establishment, exercise or defence of legal claims.

Right to Object to Direct Marketing

You have the right to object at any time to receiving marketing communications, including profiling and analysis carried out for direct marketing purposes.

You may opt out of direct marketing:

  • by following the unsubscribe instructions included in each marketing communication sent to your email address.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your Personal Data in the circumstances provided by applicable law.

Right to Withdraw Consent

You have the right to withdraw your consent to the processing of your Personal Data at any time where the processing is based on consent.

The withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

Automated Individual Decision-Making, Including Profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless the decision:

  1. is necessary for entering into or performing a contract between you and the data controller;
  2. is authorised by European Union or Member State law that also provides suitable measures to safeguard your rights, freedoms and legitimate interests;
  3. is based on your explicit consent.

The performance of our business activities does not require automated decision-making, including profiling.

Right to Lodge a Complaint with a Supervisory Authority

If you believe that we process your Personal Data unlawfully, you have the right to lodge a complaint with a supervisory authority in the European Union.

The supervisory authority in the Republic of Bulgaria is:

Commission for Personal Data Protection
2 Prof. Tsvetan Lazarov Blvd.
1592 Sofia, Bulgaria
Email: [email protected]
Phone: +359 2 915 3555

How Can You Exercise Your Rights?

If you wish to exercise any of your legal rights, need assistance in exercising them or have any related questions, you may contact us at any time using the contact details provided in this Privacy Policy.

Protection of Personal Data of Persons Under 14 Years of Age

We understand the importance of protecting children's privacy. Our website is not intended for persons under 14 years of age.

We do not intentionally collect or process Personal Data relating to persons under 14 years of age.

Information About the Data Controller and Contact Details

BRG EOOD
UIC: 203846598
Address: 1000 Sofia, 23 Budilnik Street, Bulgaria
Email: [email protected]
Phone: +359 879 850 541

Cookie Policy

In order for our website to function properly and to provide the most appropriate products and services to our customers, we may collect information about the way you use our website and services.

For this purpose, we use cookies to ensure the effective and secure operation of our website and to provide you with a better and more personalised experience.

What Are Cookies?

Cookies are small text files that store information on your computer, TV, mobile phone or other smart device when you visit our website.

They allow the party that placed the cookie on your device to recognise you across different websites, services, devices and browsing sessions.

Cookies may collect information such as your internet service provider, operating system, IP address, date and time of access and other technical information.

What Cookies Do We Use and for What Purpose?

Essential Cookies

Some cookies are strictly necessary to ensure the full functionality of the website. Without them, certain parts of our website and services will not function properly.

These cookies may also be used to authenticate users, prevent security risks and protect the website against malicious behaviour.

Essential cookies cannot be disabled.

Analytical Cookies

Analytical cookies show us your preferences and how you use the website, helping us to improve its content and functionality.

For example, these cookies may provide information about which pages are most popular, which pages are visited least frequently and how visitors navigate the website.

This information helps us improve the services we provide and makes it easier for users to find what they are looking for.

Advertising Cookies

Advertising cookies allow us to direct your attention to products and services that we believe may be of interest to you.

This allows us to provide advertising that is as relevant and useful to you as possible during future visits.

These cookies may be provided by us or by third-party service providers.

Unclassified Cookies

Unclassified cookies are cookies that are currently being classified together with their providers.

How to Manage Cookies

During your first visit to our website, you will have the opportunity to accept or reject the use of different types of cookies, where applicable.

If you wish to change your settings in the future, cookies can be disabled or removed using the tools available in most web browsers.

The settings of each browser are different and provide different functionalities and cookie management options.

For more information about how to block, delete or disable cookies, please review the settings of the browser you use.

Contact Us

If you have any questions regarding the use of cookies or need assistance managing them, please do not hesitate to contact us:

BRG EOOD
Address: Sofia, 342 Matey Preobrazhenski Street, Bulgaria
Email: [email protected]
Phone: +359 879 850 541